Effective date: August 8, 2026
burtsbees organizes lip care, skin care, after-sun products, color cosmetics, body care, and gift sets around the everyday needs of daily personal care, seasonal skin needs, beauty routines, and thoughtful gifting.
The selection
Item pages are the source for product-specific size, quantity, ingredients or materials, compatibility, care, intended use, warnings, and manufacturer information. Customers should review those details before ordering, especially where personal, dietary, allergy, age, or pet-specific considerations apply.
Customer-rights route — Store focus
This summary links each operational stage with the applicable customer choice or remedy. It describes the store's current merchandising scope and the service standards that support a customer from review through delivery. This page applies specifically to burtsbees and its selection of lip care, skin care, after-sun products, color cosmetics, body care, and gift sets.
Responsible product review
We aim to keep listings understandable and the after-purchase process accessible. Products are not presented as a substitute for professional medical, nutritional, veterinary, or safety advice. Follow the label and manufacturer directions and seek qualified guidance where appropriate.
From browsing to delivery
Our store pairs product information with USD checkout, free tracked shipping within the United States, a 30-day eligible-return window, exchange support, and direct customer service. The policy pages linked in the footer state the controlling details.
Customer support
Contact us before ordering if a listed specification is unclear, or after checkout if you need help with payment, tracking, cancellation, return, exchange, refund, or a delivered-order problem.
Store contact record
burtsbees
Email: Support@burtsbetad.shop
Phone: 907-366-9305
Physical address: 2220 North Star St, Anchorage, Alaska, 99503, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).