Effective date: August 8, 2026
Use the verified merchant details on this page whenever you need help from burtsbees with a product, checkout, shipment, return, or privacy matter.
Support schedule
Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Messages arriving outside those hours are reviewed on the next business day.
Customer-rights route — Support route
This summary links each operational stage with the applicable customer choice or remedy. It identifies when support is available, which verified channel to use, and what order details help the team respond. This page applies specifically to burtsbees and its selection of lip care, skin care, after-sun products, color cosmetics, body care, and gift sets.
Email, telephone, and mail
Brand / merchant: burtsbees
Email: Support@burtsbetad.shop
Phone: 907-366-9305
Physical address: 2220 North Star St, Anchorage, Alaska, 99503, United States
Privacy support
Send privacy access, correction, deletion, copy, or Do Not Sell or Share requests to Support@burtsbetad.shop. You may also contact us about accessibility or another issue using the same verified details.
Faster order assistance
For an order matter, include the order number, purchaser name, item, and a short description. For damage, a reasonable photo may help. Never email a complete payment-card number or other unnecessary sensitive information.
Store contact record
burtsbees
Email: Support@burtsbetad.shop
Phone: 907-366-9305
Physical address: 2220 North Star St, Anchorage, Alaska, 99503, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).